Latest review first
Ben Bridge - Don’t order anything
I ordered a ring over a week ago and it still hasn’t processed. But you better believe they charged my credit card. And their customer service is never open even though I have called during “customer service hours”. It’s a joke
Ben Bridge in Austin, Texas - Fake diamonds
I recently went to have my ring assessed for the possibility of selling it and was told that the diamonds were not reading as real. Would like to know why, considering we paid for real ones?
I always had a positive experience with Bem Bridge until today. From the moment i walked in the words from 1 of the workers which was rudely said told me they were with an appt and they had diamonds so it would be awhile. I could not understand why there were 2...Read more
So I bought a bracelet which turned up to have a hollow core but with very thin walls. That could work if the bracelet core was round - would hold against some pressure, knocks etc. But this one had a core made like a thin ellipsis, which combined with the thin wall...Read more
Bought a ring for my wife for Christmas and it did not fit. She went to return it and was told that they would send a check for the refund within 21 days because we had paid with a debit card, which is like cash. They could not refund the card directly, because it was...Read more
Short Review on October 29, 2016
Just wanted to say I had a very good experience with Ben Bridge Jewelers and my item was shipped and in my hands in 3 days with no problems at all.
I bought a pair of earrings on December 28, 2015 that was worth about $2100. The seller informed me that I should receive my certificate for the diamonds in about two weeks. About 3 months had gone by and I still hadn't received my certificate. I decided to call them...Read more
Back in June 2014, I traded in my 36 mm Rolex watch for three other Rolex watches including Yacht Master blue sun ray dial. At that time they have 2 Yacht Master watches exactly the same but one of them has a scratch on the sandblast bezel. So I took the one without...Read more
I bought my husband a TAG watch at Galleria store in Houston. Few weeks later crown failed.. Went back to the store and requested a new watch or to fix the crown… After almost 3 months of the arguments and request that we pay $250 and unreturned calls it was fixed for...Read more
I purchased a beautiful heart shaped ring and quickly realized that there was something wrong with one of the prongs. After being told I couldn't return it because it had been worn, I pointed out that I bought it to wear it and I'm denying that I wore it. If something...Read more
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