Ben Bridge Reviews

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Do not order at Christmas time!

Ordered Pandora ring 12/9/19 and it still had not been processed on 12/17/19 for shipment which means I can't get by Christmas. My granddaughter only Christmas present from me. Cancelled order. Will order from Amazon! Company cannot handle volume.
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ID
#1735599 Review #1735599 is a subjective opinion of poster.
Location
Hopkinsville, Kentucky
Service
Ben Bridge Shipping Service
New Reviewer

Watch/ credit review

I got approved for a 1600 watch made all the payments and received a receipt stating I owed a past due payment when the payment person sent me an invoice and said nothing is past due. Rude billing persons can't wait to pay this watch off never again rude customer service.
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ID
#1677861 Review #1677861 is a subjective opinion of poster.
Location
West Hollywood, California
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

PEPSI CAN

Wanted to buy 2 Tag watches.The Jeweler said they after market and said it was like putting a pepsi can on the face of the watch. Finally decide to look on the internet to see if they could order. Waited 5 days called and was told they had just called them this am to tell them they couldn't order. How ironic.HIS COMMENT WAS RUDE TOTAL WOULD HAVE BEEN CLOSE TO 5000.00 FOR 2 WATCHES. NEVER AGAIN
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ID
#1663522 Review #1663522 is a subjective opinion of poster.
Location
Commerce City, Colorado
New Reviewer

Excellent customer service

I purchased a Tudor Black Bay 41 about a week ago and after 3 days the clasp froze up and was very difficult to open. I brought this issue to Matt's attention at the Galleria store and agreed to bring it in so that it could be looked at and possibly adjusted. After leaving the watch I heard back that same evening and was told that the clasp was in fact defective and instead of sending the watch off for a warranty issue to Tudor Matt agreed to order a new watch and have it over nighted to the store. I went in on Friday had the new watch sized to my wrist and was impressed with the attention to my issues followed with a quick plan of action to resolve it. Thank you Matt for quickly handling the issue for me I will be a customer again in the future.
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ID
#1619365 Review #1619365 is a subjective opinion of poster.
Location
Houston, Texas
Product
Tudor Watch Black Bay Watch
Pros
  • Customer service
Reason of review
Good customer service

Rip off

Paid $1200 for two rings. No goods. Flatirons Crossing store in Colorado. Salesperson June. We have a receipt. They keep stalling saying they are working on it. Now they are saying another 4-6 weeks. It has already been five weeks and they keep pushing the delivery date back. I think they lost the jewelry. Don't buy anything from them. They won't make good on it. Biggest issue was the rings were to be made for my daughters from their father's ring. He passed away. Now they don't have his ring and they don't have the rings they paid for. How heartless and rotten is that.
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ID
#1469645 Review #1469645 is a subjective opinion of poster.
Location
Broomfield, Colorado

Don’t order anything

I ordered a ring over a week ago and it still hasn’t processed. But you better believe they charged my credit card. And their customer service is never open even though I have called during “customer service hours”. It’s a joke Wtf
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ID
#1438752 Review #1438752 is a subjective opinion of poster.
Service
Ben Bridge Sales Representative
New Reviewer

Fake diamonds

I recently went to have my ring assessed for the possibility of selling it and was told that the diamonds were not reading as real. Would like to know why, considering we paid for real ones?
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ID
#1368592 Review #1368592 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer
I always had a positive experience with Bem Bridge until today. From the moment i walked in the words from 1 of the workers which was rudely said told me they were with an appt and they had diamonds so it would be awhile. I could not understand why there were 2...
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ID
#1217879 Review #1217879 is a subjective opinion of poster.
Location
Henderson, Nevada
Service
Ben Bridge Sales Representative
Reason of review
Poor customer service
New Reviewer
So I bought a bracelet which turned up to have a hollow core but with very thin walls. That could work if the bracelet core was round - would hold against some pressure, knocks etc. But this one had a core made like a thin ellipsis, which combined with the thin wall...
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ID
#1029714 Review #1029714 is a subjective opinion of poster.
Location
Santa Clara, California
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
Bought a ring for my wife for Christmas and it did not fit. She went to return it and was told that they would send a check for the refund within 21 days because we had paid with a debit card, which is like cash. They could not refund the card directly, because it was...
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ID
#979910 Review #979910 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Short Review on October 29, 2016

Just wanted to say I had a very good experience with Ben Bridge Jewelers and my item was shipped and in my hands in 3 days with no problems at all.
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ID
#945548 Review #945548 is a subjective opinion of poster.
Location
Appleton, Wisconsin
Reason of review
Fast order processing
New Reviewer
I bought a pair of earrings on December 28, 2015 that was worth about $2100. The seller informed me that I should receive my certificate for the diamonds in about two weeks. About 3 months had gone by and I still hadn't received my certificate. I decided to call them...
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1 comment
#1191779

I also was treated like a *** off the street, I don't know if it was I'm a man of color, I really hope not... The 2 old ladies acted though I shouldn't even be in there, I had told them I had bought a Rolex from that store and was looking to buy 1 for myself and wife for our anniversary, they looked at eachother in shock!!

They asked for my name and they couldn't find it, so it looke like I was lying, I wrote my name down and then she was able to find it...

But after all that I walked over to another salesmen and gave him my info and asked him to look up the watches we were interested in to call me and get back to me when he finds them!!

But I will not be giving them my buisness again!!

Disappointed customer

ID
#845208 Review #845208 is a subjective opinion of poster.
Location
Seattle, Washington
Reason of review
Poor customer service

Ben Bridge - Rolex Yacht Master Review from Houston, Texas

Back in June 2014, I traded in my 36 mm Rolex watch for three other Rolex watches including Yacht Master blue sun ray dial. At that time they have 2 Yacht Master watches exactly the same but one of them has a scratch on the sandblast bezel. So I took the one without the scratch and they sized my watch. I took it home and always put it in my safe and I rarely wear it because I also have other two Rolex sports watches. I really care about my watches because they are $9 k and up. So I decide to give this watch to my wife and we have to go Ben Bridge Memorial to size it for her. After they resized the watch and we took it home and we did not pay attention to the bezel or the back case at the time we picked it up. After one day I start to realize there is a scratch mark on the bezel look exactly like the one they have before and a deep scratch and several chemical compound spots on the back case. I also believe that they put pressure on my watch to remove the bezel and that is why the back case was damaged. I said to my wife "wait a minute. This scratch is like the one Ben Bridge had before." Then we come to the store and ask them about this and they denied or know nothing about it. I strongly believe that they did swap out my bezel because they can not sale the watch with the scratched bezel and this watch is worth $ 11550 before tax. This is unbelievable. They took my watch inside a room closed door at the back shop and you can not see what they are doing back there. They have a certified Rolex watch maker in the back shop. They must have tools to remove the bezel while I have them to resize my watch. They also busted up all of the watch braclet pins / screw heads including the link itself while resize the watch. They are careless about customer watch after sold. Very very bad service. These are brand new watches. I asked them to replace the pins and fix the bezel but they want to charges us money. Big business but very bad reputation. Do not buy or have any servive from them. They will make more damages or scratch to your watch. They deserved to have the robbery at Galleria for what they did or cheat/ rob to other innocent people or they may have set up the robbery themselves to claim insurance. This is KARMA ! KARMA ! KARMA !
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4 comments
#979070

Ben Bridge jeweler is dishonest, cheating, ripped off, unprofessional, and not deserve to service high end watches. NO EXPERIENCE at all.

#978914

Attention to all customers

Do NOT buy anything including watches from BEN BRIDGE. They do not care about your watch after have sold.

Very rude and unprofessional . They ripped u off in every way. Very bad service. If you have a nice watch, you can do it yourself but do not bring to them for service or sizing.

They will damage your watch and swap out parts including bezels. I do not trust them anymore. Go somewhere else safer. Not a trusted store at Memorial City as well as other stores.

You need to listen to me before too late.

I have learned my lesson. Go else where may be treated better and cheaper.

#1016954
@PissedConsumer978914

You must not know much about watches. It would be impossible to switch out the bezel the the short amount of time you mentioned.

Its a gold bezel and gold is very, very soft. You probably hit it on something. I work it watch repair and its amazing the things people think "the store" damaged or swapped out. 90% of the claims are false, including yours.

Their is no way that they switched your bezel. Be nicer to your watch or invest in something that is actually worth the money like a great vacation.

#1664679
@PissedConsumer1016954

You must be one of them too!!!! Ripped off customers and blamed on customers.

You are not the actual customer who bought the watch and how would you said it is customer's fault. You such an idiot and you got brainwashed by stupid Ben Bridge. How would you have believed Ben Bridge and not the customers???? Customers never tell lie.

This is the actual fact / incident. I don't care how much you know about watch but you can not cover up what they did wrong to customers.

Why customers waste their time to do the reviews???? It is what it is.

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ID
#629736 Review #629736 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Damaged or defective
I bought my husband a TAG watch at Galleria store in Houston. Few weeks later crown failed.. Went back to the store and requested a new watch or to fix the crown… After almost 3 months of the arguments and request that we pay $250 and unreturned calls it was fixed for...
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2 comments
#731127

I bought 2 rings and brought to Ben Bridge my 18K white gold ring to adjust to a size 4. I awk to get ring back that was cut and on the receipt saya get ring back in Memorial City Mall.

They called me and left a message saying we consolidated the ring

..this is back on my wedding in 2008. I have told everyone not to buy from these criminals in Houston TX.

They offer to reshape my size 4 ring to 8 but I know the thickness will not be there or quality. I am glad that store got robbed for they robbed me of my trust and money.

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ID
#421590 Review #421590 is a subjective opinion of poster.
Location
Alief, Texas
Loss
$1900
New Reviewer

Ben Bridge- Quality Control

I purchased a beautiful heart shaped ring and quickly realized that there was something wrong with one of the prongs. After being told I couldn't return it because it had been worn, I pointed out that I bought it to wear it and I'm denying that I wore it. If something is of quality, the prong should not snap within a week of owning the ring. At that point, I was allowed to exchange it for a ring of the same or higher value. I decided to get the same ring with a garnet. I really truly love this ring. I wore it for a week and a half before the stone fell out. The stone was there when I parked my car at work, I walked into the building, dropped my lunch in the fridge, and got to my desk 7 minutes later, sat down and the stone was gone. The prongs look fine. Once again, something of quality shouldn't have this happen. I am returning it today. So we will see if they let me return it or say I have to exchange it. At this point, I question the quality of the jewelry and don't feel I should have to exchange it because I wore it. I think after a month, two rings, one broken prong, one missing stone, I should be allowed to get my money back and take my business elsewhere. (Which makes me sad because I love this ring!)
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2 comments
#505858

The situation has been resolved. thank you

#505758

I am sorry to hear about the problem you experienced...it is never our intent to have a customer frustrated or dissapointed and I regret this is the case with you. Can you please contact us in Customer Service at info@***.com or call us at 1-88*-***-****. We would like to have the opportunity to help resolve this situation.

Thanks so much!

Sharon

Ben Bridge Customer Service

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ID
#328384 Review #328384 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$300
New Reviewer

What guarantee?

2 months ago my wife received her ring back from Ben Bridge We had a complete cleaning and repair done for her birthday which cost approx 300 dollars. Upon its return the sales associate said it was guaranteed for a year. Yesterday she noticed one of the diamonds had fallen out so we returned to the store. The assistant manager of the store told us unless that stone was actually worked on that it was not guaranteed. We gave them the ring to be inspected in its entirety and determined if it needed repairs along with repairing what needed it. My wife is a stay at home mother and does all the recommended actions to take care of her ring that the store told us. That stone obviously needed repair whether or not it was touched and them saying they will not guarantee it is absurd. Since they could not tell us in the store whether that stone was one that was repaired they are mailing it back to where it was repaired and will let us know in about 1.5 weeks. If they make good on what they promised us I will increase the rating but as for now they are terrible.
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2 comments
#163736

After working with customer service and the manager of the store I was very satisfied with the outcome and effort placed on maintaining me as a customer. They were both very respectful and nice to deal with.

The people I dealt with to rectify the situation were actually great.

Just make sure that when you leave the store everyone is very clear on what is guaranteed.

The initial miscommunication/ misunderstanding was disappointing but I would give them a rating of good.

I would recommend to family and friends to use their services

#156192

Can you please email me at info@***.com ? I want to look into this matter and assist further.

We strive to provide exemplary service at Ben Bridge Jeweler and are sorry you did not have the experience with us you expected. We look forward to hearing from you again with more specifics.Regards, Laura CoyneBen Bridge Customer Service www.benbridge.com

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ID
#186507 Review #186507 is a subjective opinion of poster.
Location
Richland, Washington
Loss
$300

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