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I bought my husband a TAG watch at Galleria store in Houston. Few weeks later crown failed.. Went back to the store and requested a new watch or to fix the crownโ€ฆ After almost 3 months of the arguments and request that we pay $250 and unreturned calls it was fixed for free, but $1900 watch was returned in filthy condition, they did not even bother to clean itโ€ฆ Now the crown failed again and we went through the exact same cycle of having a conversation with incredibly rude watch maker (extremely unprofessional!!!!) and the โ€˜I will try to help youโ€™ store manager Joe Perez who did nothing. Once again watch was returned in dirty conditionsโ€ฆ Store manager mentioned that they donโ€™t do Anything under warranty (this includes cleaning the watch) unless customers ask?? Complete BS. They should offer to clean the watch as it is under the warranty, rather than keep it a secret and try to get away with any extra work.

My husband has another tag watch for 6 years and is always careful when it comes to his expensive watches and he never ever had any issues with crown as he touches it twice a year only, when the clocks change!

Extremely disappointed, never go to ben Bridge again and will never recommend to anyone.

Bad customer service.

Monetary Loss: $1900.

Location: Alief, Texas

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Guest

I bought 2 rings and brought to Ben Bridge my 18K white gold ring to adjust to a size 4. I awk to get ring back that was cut and on the receipt saya get ring back in Memorial City Mall.

They called me and left a message saying we consolidated the ring

..this is back on my wedding in 2008. I have told everyone not to buy from these criminals in Houston TX.

They offer to reshape my size 4 ring to 8 but I know the thickness will not be there or quality. I am glad that store got robbed for they robbed me of my trust and money.

Guest
reply icon Replying to comment of Guest-731127

Yep you are absolutely right. They are worst for service n cheap on good customers.

Zero star rated for them. They cheated me 2 n lack of experience !

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